Shipping policy
Shipping Policy
This Shipping Policy governs the shipment of products offered on the website https://alfavie.com, managed by Alfavie.
For any questions related to orders, shipping or customer support, you can contact us through:
Email: contacto@alfavie.com
Phone: +56 9 7634 0131
Shipping coverage
Alfavie currently ships to Chile and the United States.
Order processing
Orders are processed once payment has been confirmed.
The processing time is 1 to 3 business days, except during periods of high demand or exceptional circumstances.
Delivery times
The estimated delivery time is up to 14 business days, depending on the destination region, country and shipping carrier.
Delivery times are estimates and may be affected by circumstances beyond Alfavie’s control, such as weather conditions, logistics delays, customs procedures or periods of high demand.
Order tracking
Once the order has been shipped, the customer will receive an email with tracking information, when available.
If you have not received information about your order after the maximum estimated delivery period, you can contact us at contacto@alfavie.com and include your order number.
Delivery address
It is the customer’s responsibility to provide a correct and complete delivery address.
If an order cannot be delivered due to an incorrect address provided by the customer, additional shipping costs may apply.
Customs, duties and taxes
For international orders, customs duties, import taxes or additional charges may apply depending on the destination country.
These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost unless expressly stated otherwise.
Shipping incidents
If your order arrives damaged, incomplete or has any issue related to shipping, please contact us as soon as possible at contacto@alfavie.com and include photos of the package and the product so we can review the case.
Order cancellations
Orders may only be cancelled before they have been processed for shipment.
Once the order has been handed over to the carrier, the procedure established in our Exchanges, Returns and Refund Policy must be followed.
Modifications
Alfavie may update this Shipping Policy at any time. Any changes will take effect from the moment they are published on this website.