Terms of service

Terms of Service
General Information

Welcome to Alfavie.

By accessing and using our website, you agree to these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Exchanges, Returns and Refunds Policy.

If you do not agree with any of these terms, we recommend that you do not use our website.

1. Use of the website

By using this website, you declare that:

You are over 18 years old or have authorization from your legal representative.

You will provide truthful and up-to-date information when making a purchase.

You will use the website only for lawful purposes.

We reserve the right to suspend or cancel access to any user who violates these terms.

2. Products

We strive to display our products as accurately as possible.

However, colors, sizes and appearance may vary slightly depending on the device used to view the website.

We reserve the right to modify, update or remove any product without prior notice.

3. Orders

When placing an order, the customer submits a purchase request that is subject to acceptance by Alfavie.

We reserve the right to cancel orders when there is:

An obvious pricing error.

Availability issues.

Incorrect information provided by the customer.

Suspicion of fraud.

In the event of cancellation, the customer will be notified and, if applicable, the amount paid will be refunded.

4. Prices

All prices are displayed in the currency available for the customer’s market or as shown during the checkout process.

Prices may be changed without prior notice.

The applicable price will be the one in effect at the time the purchase is confirmed.

Shipping costs will be displayed during the checkout process before the order is completed.

5. Shipping

We currently ship to Chile and the United States.

Delivery times are estimates and may be affected by circumstances beyond Alfavie’s control, such as weather conditions, logistics delays, customs procedures or carrier-related issues.

You can find more information in our Shipping Policy.

6. Exchanges, returns and refunds

Returns and refunds will be governed by our Exchanges, Returns and Refunds Policy published on this website.

7. Intellectual Property

All content on this website, including text, photographs, logos, images, designs, graphics and other elements, is the property of Alfavie or its respective owners and is protected by applicable law.

Reproduction, distribution or use without prior written authorization is prohibited.

8. Limitation of liability

Alfavie shall not be liable for indirect damages arising from the use of the website, delays caused by shipping companies, or force majeure situations beyond our control.

Our liability shall, in any case, be limited to the amount actually paid by the customer for the product purchased, where applicable under current law.

9. Privacy

The processing of personal data is carried out in accordance with our Privacy Policy.

By using this website, you accept such processing.

10. Modifications

We reserve the right to update these Terms of Service at any time.

Any changes will take effect from the moment they are published on this website.

11. Applicable law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Chile.

Any dispute shall be resolved by the competent courts of Chile, in accordance with current legislation.

12. Contact

If you have any questions related to these Terms of Service, you can contact us through:

Alfavie

Email: contacto@alfavie.com

Phone: +56 9 7634 0131